Track Order

How can I track my order?

Once you placed the order you can track here You will need order number which you should have received in confirmation email. If you can’t find order detail please send us email and our dedicated team will help to resolve the issue ASAP.

Why my order tracking shows item has been returned to sender?

If the driver is unable to deliver your parcel due to address issue or access denied to enter in the property or can’t locate your door number and mostly it happens when no one answer when driver is at your door step. This could be a reason item returned to sender and in such circumstances please let us know. Our courier attempts 2 to 3 times to delivery your item or please check safe place or your neighbour sometime driver leaves the item to avoid delay in delivery time. If you can’t find please wait for your parcel to be returned to sender and we will either reship the item or your issue the refund as soon as possible and it may take 8 to 10 working days you get your money back as you paid.

Cancel or change my order

Can I cancel or change my order?

Once we received the order it is processed to dispatch department and sometime it is hard to cancel the order. However you can contact and will try our level best to cancel your shipment or you can refuse the delivery and once we received the item back your refund will be processed which may take 8 to 10 working days after recceing the item in our depot. Even if you changed your mind or change your choice please get back to us without any delay and keep order detail handy while contact us on 07411501510 or send us email. If the item is not shipped we will be able either cancel or change on your choice.

Why my order has been cancelled?

Sometime for some reason we may cancel your order and this happens we will let you know by email and you will receive a cancellation and refund notification by email.

I received a faulty item what do I do?

Please accept our apology for the inconvenience. You can refuse the delivery if you find item is damaged during delivery handling. If you have received wrong, damaged or faulty item or it is not in good condition. Feel free and get back to us. We are here to resolve all issues with entire you satisfaction and will offer you best possible solution suitable for you. To help this sorted ASAP, we need order detail which you can provide while contact us